Adaptive Transit Service

adaptive bus The Cold Lake Adaptive Transit Service (CLATS) is a shared-ride transportation service for people with a permanent, temporary or intermittent disability. CLATS is available to permanent Cold Lake residents and provides service within the city of Cold Lake only. Priority for CLATS service is as follows:

Medical and dental appointments
Business appointments (employment, shopping, banking, postal, etc.)
Recreational, social and cultural outings (sporting event, restaurant, church, library, etc.)

CLATS service is available to registered users only. All clients must complete an application form and be approved by the City, before being eligible to book a ride. Application forms can be picked up from Cold Lake and District FCSS or downloaded here.

In-depth information about CLATS eligibility, applications and passenger requirements is available in the Cold Lake Adaptive Transit Client Handbook and Cold Lake Adaptive Transit Service policy.

For further assistance call 780-594-4495 or email fcss@coldlake.com.

Rates

CLATS is a service of the City of Cold Lake, and the cost of operating the service is offset by fares collected from users. Fares must be paid using a pre-purchased punch card. Punch cards are available for purchase from City Hall and Cold Lake and District FCSS in $21, $35, and $70 denominations. Punch cards must be pre-purchased; drivers do not sell punch cards and do not accept cash.

$1.75 (one punch) = one-way trip anywhere (point A to point B with no extra stops) within the City of Cold Lake.

Volunteer helpers may travel with a client if space is available; helpers are not required to pay the fare.

Booking a Trip

CLATS trips must be booked at least 24 hours in advance by calling 780-207-2568. A trip request left via voicemail is not confirmed until the operator returns your call and confirms the trip. Trips booked less than 24 hours in advance will be considered based on availability. Actual pickup times may vary from the scheduled pickup time by up to 15 minutes based on weather conditions, road and driving conditions, and client mobility and flexibility.

When booking a trip, the client must provide the following information:

• The requested day and time of travel;

• The exact address for pick up and drop off;

• If a volunteer helper or mandatory attendant will be travelling;

• If a wheelchair or any other type of mobility aid will be used;

• If a return trip is needed.

Vehicle

CLATS operates one wheelchair-accessible van which is equipped with a ramp, hydraulic lift and wheelchair restraint systems. The vehicle can carry up to six wheelchairs at one time. Wheelchairs, scooters and walkers must meet specific size, weight and safety guidelines to be transported on the CLATS vehicle. See the CLATS Client Handbook for more information.

Hours of Operation

7 days/week: 8:30 a.m. to 4:30 p.m.

Friday extended service: 8:30 a.m. to 9:30 p.m.

Holidays: No service