The City of Cold Lake's Utilities department manages connections and billing for water and wastewater services, as well as Waste and Recycling collection. To register for a new utilities account or for questions about your current account or billing, email utilities@coldlake.com or call 780-594-4494. For maintenance of utility infrastructure, including water meters, email infrastructure@coldlake.com or call 780-594-4496.

Register for e-mail billing

Are you a new property owner in the City of Cold Lake? We would like to update property information for your recent purchase to make sure that the services being provided are properly billed and we can get in contact with you if required. Please fill out our Utilities for New Property Owners form to update the City of Cold Lake on your property ownership. Failure to update the City of Cold Lake on your possession of the property does not exempt you from the obligation to pay utility bills or any late payment penalties that will be applied on account.

Utility Fees

Utility bills include service fees for waste and recycling pickup where applicable. Invoices for properties in Cold Lake North are sent out on the 15th of each month, while invoices for properties in Cold Lake South are sent out on the 30th of each month. The fees as presented here, are subject to change without notice.

*In effect as of February 1, 2022

**Effective February 1, 2023, the City of Cold Lake will be adding a new $1 administrative fee to utility bills for anyone still getting paper bills. For those who do not have access to the Internet or a computer can apply for a waiver. Waivers will be available for pickup at City Hall or applicants can call 780-594-4494 and ask to have one mailed to them. Note: Waiver applications must be sent in before the end of January 2023.