Recovery a slow process after cyber attack

Cold Lake, AB – The City of Cold Lake continues recovery two weeks after the cyber attack that shut down several systems on July 23, 2024

Since the attack, the City has remained open for services, though with limited capabilities.

“It’s our priority to be here for our residents,” said CAO Kevin Nagoya. “Our doors have remained open.”

The City’s phone systems have been reinstated, as well as most of the business software and local computers.

Some online services, such as Citizen Self Service and the...

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City begins recovery after cyber attack

Recovery efforts are now taking place in the City of Cold Lake after a cyber attack that encrypted and held ransom some of its systems on Tuesday, July 23.

“Once we determined that personal data and sensitive information was not affected, our priority was getting our services back up and running,” said CAO Kevin Nagoya. “Our doors are open. We are here to continue providing programs and services to the city.”

Phone lines have been forwarded at City Hall and the Energy Centre, meaning the public...

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City still battling through cyber attack

The City of Cold Lake continues to deal with the cyber attack that breached its online security systems on Tuesday, July 23.

“We have some new information and have made some progress in getting back up and running,” said CAO Kevin Nagoya. “Our IT team has been working diligently and has been successful on standing up various site-specific applications on alternate secured networks within the City.”

Although phone systems are still down, some payment systems are back up and able to accept credit...

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Cyber attack shuts down City servers

The City of Cold Lake has shut down its servers in response to a successful cyber attack breaching its online security systems.

The Information Technology (IT) Department was quick to respond to the threat, isolating and protecting unaffected systems, while working diligently to assess the damage and further threat from the attack. 

“To our knowledge at this time, no personal data or sensitive information has been compromised,” said CAO Kevin Nagoya. “This information sits on separate servers from...

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Pigeon population sparks conversation

Cold Lake, AB – Council discussed a complaint regarding a community-wide pigeon problem at a special meeting called on Tuesday, July 16.

A concerned resident is appealed to council to investigate and deal with what he perceives is an increase of pigeons in the city, specifically in Cold Lake South, where several pigeons were being spotted on a regular basis. Concerns were raised relating to nuisance, property damage, and community health issues that could potentially be caused by pigeons.

At this...

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