Citizen Self Service

City of Cold Lake Citizen Self Service (CSS)

Please read below to find your City of Cold Lake Citizen Self Service User ID. 

Once you have your User ID you can click here to register for and/or login to Citizen Self Service.

To view Utilities, Property Tax, Accounts Receivable and Business Licenses:

  • Your user ID will be your customer number, located in the top right hand corner of your utility bill. To register you will also need an account number from one of the documents in the dropdown menu.
  • Please note that payments cannot be made on these accounts through this system, however, you can make payments for taxes and utilities through your financial institution's online banking system using the appropriate account number.  

​​If there are any issues with accessing the service or if you do not have a utility bill and would like to request your User ID, please email with your address and the amount of your last bill for verification. 

Certificates and Searches:

  • The City of Cold Lake offers immediate delivery of tax certificates or Searches through the Citizen Self Service. These can be ordered with a credit card or a pre-paid account. 
  • If you wish to set up an account, please email with your contact information. You will be emailed with a user ID and account number. Please note that the City must have payment on account before items can be ordered.